Showing posts with label analytics. Show all posts
Showing posts with label analytics. Show all posts

Monday, 6 March 2017

8 Essential Concepts Every Digital Marketer Should Understand

8 Essential Concepts Every Digital Marketer Should Understand


There’s an old story about a reporter who visited a skyscraper construction site. He approached one worker and asked what he was doing. “I’ve got to pour this cement before it sets, don’t bother me,” was the reply.
The reporter asked another man the same question. “I’m setting this rebar, don’t bother me,” the man said. Over and over, when asked what they were doing, each worker irritatedly explained their task at hand.
Finally, the reporter interviewed the lowest man on the job totem pole—the hod carrier. His job was to scoop up clay on a flat board, then hold it for someone to trowel it onto a wall. Not exactly the most interesting or inspiring work. “What are you doing?” the reporter asked.
The young man stopped and looked up to where the top of the building would be someday and said, “I’m building a skyscraper.”
There is no shortage of specialties in an average marketing department. There is certainly no shortage of small, incremental tasks to be completed, either. But it’s important to ask yourself: Am I pouring cement, or am I building a skyscraper?
The most successful marketers tend to be skyscraper builders. They understand how their role fits into the overall plan. Which means they have a base understanding of what everyone else is doing, too. Having that context can only make your work better. What’s more, you can avoid being commodified—being thought of as “the content guy” or “the SEO woman”—and expand your role.
You don’t have to be an expert on everything, of course. But even if you never touch one of them in your current role, it’s important to have a basic understanding of these eight concepts:

#1 – SEO

SEO is rapidly becoming a highly specialized field. It’s one of the fastest-changing aspects of marketing, too, as search engines continue to refine their algorithms to provide a better searcher experience. A major part of SEO now is simply having content that is the best answer for your potential customers.
That said, there are some old-school basic SEO elements that every piece of content should have:
  • A title tag fewer than 80 characters long, to avoid being shortened in results pages
  • A meta description that describes the content in 160 characters or fewer
  • Header text (H1 tags) for the most relevant text
  • Alt descriptions for images that describe the content of the image
  • Descriptive text for links (not just “Click Here” or “More”)
If you want to dig deeper into SEO basics, Google’s SEO starter guide is a great resource.

#2 – Optimizing Content for Web Reading

Even if you’re not a content creator, it’s important to know how people read content online versus print. Online reading habits affect everything from SEO to design.
People tend to ‘scan’ online content rather than read it top-to-bottom. Long paragraphs and lack of navigational elements can send readers back to their search engine results for a more reader-friendly page.
Keep paragraphs short and to the point. Just two to three short sentences is enough, for the most part. Make sure there is plenty of white space breaking up your content into snackable sections.
Add headers (with the H1 tag, as above) for each topic. That way, skimming readers can see your most important points at a glance.

#3 – Content Planning

As a content creator, this is an important bit of context that I sometimes have to go out of my way to get. It’s easy to relax into being told, “here’s your topic; fill up a bucket with words and send it off.” But that’s ground-level thinking. It’s important to know how content planning works, where the topics are coming from, and how to do that research for yourself.
Learning the process of content planning can help you achieve content mastery. You’ll write better content because you fully understand the need you’re trying to meet.

#4 – Full-Funnel Content Strategy

We have a three-stage funnel model at TopRank Marketing: Attract, Engage, and Convert. Buyers in the Attract stage may not be actively looking for a solution. They might not even be aware they have a problem. Those in the Engage stage are looking for a solution, researching their options. Those in the Convert stage have made a decision to buy, and need a final nudge to our client’s solution.
That model drives nearly everything we do. We develop content for each stage of the funnel, each with radically different SEO strategy, amplification strategy, and targeting. It’s important to know your funnel, and how your role fits into the overall full-funnel strategy. 

#5 – Paid Social Media

It used to be simple to get reach on social media. You put out great content, build an audience of followers, and they shared your content to their networks. Easy. Simple. And above all, free.
Now, the big social media guns like Twitter and Facebook are undeniably pay-to-play. Without advertising, you’re only reaching a fraction of your followers, let alone attracting new ones. Even on LinkedIn, which has yet to embrace the algorithm scourge, you can reach a much broader audience with a little strategic boosting.
Learn the basics of social media advertising with this post.

#6 – Online Advertising (Pay Per Click)

Pay per click (PPC) is for organic search what your paid social media is to your organic reach—a way to reach a broader audience and prioritize your content over others. For a price.
This LinkedIn Marketing blog post has a ton of resources to help you grasp the basics of PPC.

#7 – Influencer Marketing

Influencer marketing is rapidly becoming a go-to solution for co-creating great content and increasing content amplification. It seems simple enough—find influential people, get them to share your stuff, profit—but each of those steps has plenty of sub-steps built into it.
Influencer marketing involves content strategy, content creation, and amplification. Since it touches multiple roles, it’s a good idea for every marketer to at least have a grasp of the fundamentals.

#8 – Measurement

Unless your role specifically requires it, you may not need to know exactly how to track, measure, and report on the results of your marketing efforts. But it is important to understand your department’s overall goals, the goal for each piece of content, and how progress will be measured. Goals and metrics vary widely, so I recommend tapping the metrics & analytics experts in your organization for an overview.

Reach for the Sky

The difference between a ground-level grunt and a skyscraper builder is a sense of context. That knowledge of the bigger picture can inform how you do your day-to-day tasks, set you up for future success, and even inspire you to build a taller skyscraper. If you’ve had your eyes on the ground, get together with your team and share information about each other’s roles. Learn a little bit of what they all do, and make sure you’re all building the same building.
Need help with any of these 8 areas of expertise? Our team of skyscraper builders is standing by.

By Joshua Nite

Friday, 3 February 2017

Why Facebook Ads Will Make You Successful in 2017 & Beyond

Why Facebook Ads Will Make You Successful in 2017 & Beyond


Facebook Advertising in 2017.jpg
Facebook Ads are going to drive more leads for your business in 2017 than any other paid channel. You’ll need to have the right strategy and execute with agility and precision, but right now there is a massive Facebook opportunity for inbound marketers. An opportunity that if you take advantage of now, will pay off for years.
Technology changes fast but that doesn’t stop us from missing big shifts. This is because they never happen all at once, but every once in awhile you can catch a glimpse of change in motion. Right now, this is the case with Facebook. 

Download our data-backed tips for creating the optimal Facebook Ad.


Facebook’s growth has been tremendous -- and I don’t just mean the number of people who have a Facebook profile. Its most exciting growth has come from its network:
  • Facebook (desktop/mobile): 1.18 billion daily active users, as of September 2016.
  • Instagram: 600 million users, as of December 2016 -- with 50% of all users following a business.
  • Facebook Messenger: Over one billion monthly active users, as of July 2016.While those are a big numbers, it’s just the visible part of the iceberg. What’s fascinating is the amount of time people spend with this network. In May of 2016, Zuckerberg announced that globally users spend 50 minutes a day on average with Facebook properties. That is head and shoulders above any other tech property -- and almost as much time as people spend eating and drinking each day.
But Facebook has always had reach. You know it can provide that. What’s new is a subtle shift towards solutions that benefit B2B, midmarket companies.

Why You Should Invest in Facebook Ads

Mobile Marketing Silver Bullet

According to research from Google B2B buyers have increased the amount of mobile research they do by 91% year over year throughout the B2B purchase path. Facebook has cracked the code on mobile marketing.
This is important because as consumers have shifted to mobile over desktop so have B2B buyers. They now do more research, reading, and work on their phones -- and spend time on the Facebook app/Instagram/Messenger.
With Facebook you can now reach these people with slick ad units like Lead Ads that promote your event or white paper and allow users to sign up with just a few clicks.
Facebook’s Lead Ads eliminate the need for users to fill out a form by using pre-populated data and cut out the landing page step, both of which skyrocket conversion rates and actually make the mobile ads effective for B2B marketers.
The news and information site theSkimm used Facebook Lead Ads to attract new subscribers for its daily newsletter, seeing a 22% increase in lead quality at a cost per acquisition of just $1-2.
If you have a longer sales cycle, you need to influence decision makers wherever and whenever they do research. That means you need a strong mobile strategy. Right now that strategy can simply be Facebook paid and organic.

The Best Ad Technology Available

Facebook offers some of the most powerful, innovative and advanced ad units and targeting. But they present it in a way that makes it easy for marketers to execute. Ads are built around your goals, which makes getting started simple for inbound marketers. Let’s dive into some of their best tech for B2B.
Targeting: Facebook puts heavy duty technology to work to help you reach and connect with the most valuable people for your business. Most marketers start by targeting Friends of your existing users, visitors of your website, or people in your CRM lists. These options can be very powerful but what may be most effective is Facebook’s audience expansion tool Lookalike Audiences.
Lookalike Audiences uses machine learning to help find you valuable potential customers who are similar to those who visit your site or are already in your CRM. So you can upload a list of your most valued customers from your CRM and have Facebook hunt down similar users based on their rich data.
Ad Units: Facebook is also rolling out better B2B ads, like Lead Ads and Canvas. I mentioned them earlier but Lead Ads are worth a look from any B2B or lead focused marketers.
Canvas ads can also be great for B2B and are a storyteller's dream. They expand into beautiful pieces of creative that allow you to deliver a great marketing via mobile. If you’ve got a more complex product or one that really shines through video consider Canvas.

Instagram Ads: Similar to Canvas the Instagram Ad format is a big, beautiful ad unit. These ads lend themselves to powerful ad creative with strong CTAs. While Instagram may feel more B2C, B2B brands are already having success on the platform.
In the big picture, Facebook is focusing more on solutions that help smaller, B2B companies. This is great news for inbound marketers.
(HubSpot customers: Facebook Ads now integrate with HubSpot, providing you automatic and precise ROI reporting on all your Facebook and Instagram Ads.)

The Future of Facebook Ads

Facebook ad solutions will help you grow today. But investing in Facebook now also sets you up to succeed in the future. By all measures, Facebook has been extremely successful over the last few years but don’t expect it to rest on its laurels. When people all over the world go online today, they go to social, and spend the majority of their time with a Facebook property, but that’s just the start.
Video Ads: Facebook is also investing heavily in video, looking to steal time and attention away from TV and movies. It’s easy to imagine a future where Facebook is the most watched video channel, larger than cable, YouTube, or Netflix.
It already has some powerful video solutions but expect Facebook to grow video ads and get more creative. If video and video ads aren’t yet a part of your B2B marketing strategy now is a good time to consider it.
Messaging Ads: Globally, Facebook Messenger and WhatsApp (owned by Facebook) dominate the mobile messaging app space. Messaging is an area that is growing like wildfire and quickly replacing email, text and voice calls for millions of people every day.
As this trend continues, Facebook (Messenger/WhatsApp) could become the main way we all chat with our friends and family on our phones. This is larger an untapped resource for Facebook in terms of ads. It’s a little further out but paying to have your Facebook Messenger B2B bot placed prominently as an option for your target audience could happen.
Virtual Reality Ads: In 2014, the company bought Oculus Rift -- the leader in virtual reality technology. This along with its play into video puts Facebook in a better position than any other tech company to lead this format if it becomes the default way to watch movies or play video games. It also opens up a new ad powered revenue stream.
zuck v.jpg
Source: ABC News
Ads Powered by Artificial Intelligence: In the last few years ad targeting, bidding and buying has become much more automated and machine powered.
Programmatic ad buying companies are growing fast and Google, Facebook and others are putting more and more machine learning into the targeting and bidding process. This trend should continue and it is something most marketers should take advantage of. When it works, this automation means less work for you with better results.
Facebook already does this and will look to get more sophisticated with the application of AI for ads. It’s hard to say exactly how ads will fit into all of these bigger best for Facebook but it’s been a very successful model for them. And while it all may feel a little foreign or uncomfortable, the rules of inbound will still hold up as Facebook changes the landscape of marketing.
This is true for ads. Ads haven’t always been part of the inbound playbook, but due to the innovation from Facebook and other ads can be very help and not interruptive. We also know the combination of ads and inbound works.

Thursday, 2 February 2017

3 reasons why you can safely ignore your competitors’ traffic metrics

3 reasons why you can safely ignore your competitors’ traffic metrics

Competitive analysis can be helpful, but columnist Dianna Huff explains why it's important not to get too focused on your competitors' performance.

Website traffic is one of those metrics small business owners use to determine if their website is “working” — along with the number of inquiries, leads or sales they get from it. Traffic is also a metric that gets a lot of hype; you can find millions of articles explaining how to increase website traffic.
In addition to looking at your own traffic, you can use tools that tell you how much traffic your competitors are getting. When small business owners see this information, they get concerned because generally, the traffic numbers are sometimes very high — or at least higher than what they’re getting.
As one business owner said, when an agency presented competitor traffic data to him, “All I could think, when I saw the data, was, ‘They’re eating our lunch’ in terms of sales.”
As I explained to him, however, these tools don’t tell you the full story. They don’t tell you, for example, whether the traffic is the right kind of traffic or if the traffic is resulting in inquiries. And, they certainly don’t tell you if the business is meeting its sales and marketing KPIs.

Not all traffic is created equal

Back around 2003 or 2004, Nickelodeon, the TV network, created this ingenious marketing campaign for the animated show, “Jimmy Neutron Boy Genius” (which my then six-year old son watched faithfully).
The marketing campaign, which reached kids through the TV show, told them to look for special game codes on product packaging. These codes could then be used in the games featured on the show’s website. Then each week, players’ activities would be featured on the TV show.
I found this campaign, and my son’s active participation with it, so remarkable, I wrote an article about it for my newsletter and then posted the article to my website.
Although this was back in the day before social media, blogs and so on, traffic to my website skyrocketed within a couple of weeks. Why? That article was showing up in searches for “Jimmy Neutron game codes.” For a couple of months, I watched this traffic pour in — but ultimately, I made the decision to take the article down.
Why? This was back in the day before Google’s “Not Set / Not Provided,” so I could see exactly which search queries were driving traffic to my site. The search phrase “Jimmy Neutron game codes” didn’t exactly align with the keywords used by people looking for a B2B marketing consultant.
I can list lots of other examples like this, but I think you get the picture. High traffic doesn’t necessarily mean the right kind of traffic.

High traffic doesn’t always translate into inquiries

Last year, my company conducted a website and marketing audit for a small business owner concerned about the lack of inquiries. Traffic to the website was healthy — over 9,800 sessions a month — because the company was very diligent about creating content.
One of the problems, however, was that 65 percent of the traffic was due to blog posts, and of the hundreds of posts created over the years, four were responsible for 36 percent of overall traffic. While these posts were related to the service offerings of the business, they were also the type of “how to” post where a person could use the information without taking any further action with the company.
Hence, the content wasn’t helping with real inquiries — except the occasional newsletter subscription.
I’ve seen this happen over and over again with small business websites — and even with the Huff Industrial Marketing (my company) website, too. One year, for example, I wrote a blog post listing over 50 ways to drive traffic to a website. That post was picked up by numerous SEO practitioners and marketers, and over time, it became the number one traffic generator to the website — accounting for over 50 percent of traffic.
The problem, however, was it didn’t result in one inquiry, and all that non-targeted traffic was skewing the data in Analytics. We finally deleted it in early 2016, and at the same time, began creating content more in line with our client base. Yep, we took a huge hit initially, but it was the right decision. Traffic is up again — as are inquiries.
You have no idea what your competitors’ marketing strategy and business goals are
Because we provide marketing strategy for our small industrial manufacturing clients, we’re often privy to their business plans. These plans typically have a main objective: to grow the business to X number of dollars in five or seven years. To reach this objective, the plan will list various things the company will do: improve quality, enter a new market, introduce new products, replace antiquated equipment with automation and so on.
Thus, we base recommended marketing strategies on our clients’ business goals.
When you run reports using the tools available and then see your competitors and their (higher than yours) traffic numbers, what you’re viewing is data that is absolutely meaningless. Unless you have the company’s business and marketing strategy in front of you, you have no idea what the company’s KPIs or targets are, or if the traffic is meeting them or not.
And, since this data lacks context, basing your marketing strategy on it is a sure recipe for marketing disaster.

In conclusion…

Viewing metrics about your competitors’ website traffic shouldn’t be used as an indicator for deciding how to proceed with your marketing strategy. One, you have no idea if this traffic is “working” or not; two, you don’t know the reasons why the traffic might be higher than yours; and three, the traffic number itself is meaningless because it’s taken out of context.
Instead of focusing on your competitors and their traffic numbers, focus instead on your marketing. Rigorously track and measure your marketing tactics to determine what works — that is, which tactics result in inquiries that become sales — and then let go of the stuff that doesn’t work (even if everyone else is doing it). You’ll be much happier, and you’ll look really smart, too.

 on January 16, 2017 at 10:57 am

Wednesday, 1 February 2017

More Than a Website: Digital Marketing

More Than a Website: Digital Marketing


A website is a great starting point and an important centerpiece of your digital marketing efforts, but you really need more than a website to optimize market performance.

Why you need more than a website

Here are 4 reasons:
  1. SEO
  2. Build relationships with customers and prospects
  3. Amplification and de-commoditization
  4. Analytics help optimize performance

SEO

Search Engine Optimization (SEO) creates awareness of your brand by moving it up on the results pages when folks in your target market search for products and services.
With over 200 ranking factors, Google includes more factors than just those on your website. In fact, in an effort to deliver the most valuable links first, Google looks for indicators that folks approve of your page — things like social engagement (all those likes, shares, and comments).
While there’s no indication that bringing more visitors to your site results in higher sales, but, all things being equal, it’s better to have more visitors than less as visits represent opportunities.

Moving on to conversion, a blog delivering fresh, valuable content on a consistent basis is key for both SEO and conversion, according to Hubspot.

While a blog is technically part of a website, not all websites contain a blog, so I list it as something more than a website.




Build relationships with customers and prospects


First, let’s talk about why you want to build relationships, not just engage in transactions with customers.
  • they help promote your business to friends [source]
  • customers who engage with the company are more likely to be repeat customers [source]
  • retaining existing customers is cheaper (by 5X) than replacing them [source]
  • customers who have a relationship with a business are more loyal and less likely to be lured away by competitors [source]

So, building relationships has a huge benefit for organizations that flows directly to the bottom line rather than just giving customers and managers some touchy feeling goodness.
That said, it’s really hard to build relationships with customers on a traditional website. Certainly, adding a forum or other user elements can help your website engage customers, although those efforts will be mostly invisible to prospects. And, forums and other tools are really more than a website.
Social media is a great tool for building customer relationships and, because these interactions are public, it brings in new customers, as well. Social media, however, is the biggest addition to digital marketing and is much more than a website, although the website and social profiles are likely linked. Here are some great tools for using your social networks to build a relationship with customers and prospects.
Email marketing, which is also more than a website, not only help build valuable relationships, they have the highest conversion rates of any tactic except your website.

Amplification and de-commoditization

Social networks, not only amplify your message, especially on Facebook where every like, comment, and share shows your post to the user’s network, but it acts to de-commodify the message.
Not familiar with the term, de-commodification, no problem.
We’ve become jaded in our culture by commercial messages. We’re bombarded with messages telling us that products will salve our problems and that each is the greatest, yet we’re disappointed time and time again by these products. Eventually, we don’t believe anything the brand tells us.
Enter our social networks. We like the folks in our social network despite the fact we may not know many of them personally.
And, we really don’t care. Those of us old enough to remember Blockbuster video stores had the experience of a total stranger offering suggestions on renting movies — and we believed them because we viewed them as objective recommendations.
Well, the same thing works in social media.
We believe our friends’ assessments (good and bad) over commercial messages sent by brands. Even when the friend is simply sharing the brand’s message rather than constructing a recommendation.

Analytics

It’s hard to have any conversation about digital marketing performance without discussion analytics.
Even though some of your most important analytics may come from your website, they’re certainly more than a website.
In crafting your marketing strategy, consider KPIs (key performance indicators) across your various marketing tactics, then monitor performance using something like this BI dashboard from Microsoft.
Be careful in constructing KPIs to ensure you’re assessing both bottom of the funnel results (sales, lead generation, average order size, etc), but those at the top of the funnel that impact bottom of the funnel performance (visits, CTR, time on site, shares, and vanity metrics such as number of followers).

Final thoughts

While a website is a necessary tactic in today’s world, it’s not sufficient to optimize your market performance. Consider adding:
  1. A blog and creating valuable content you share at least once per week
  2. An email marketing campaign supported by both list building activities and newsletters that share valuable information not distributed through other sources like your blog and social networks
  3. Social media, which again requires a two-prong approach of building and sharing
  4. A BI dashboard capable of informing future actions to optimize returns
  5. Two-way communication between customers and your brand that builds engagement and encourages sharing
  6. A customer journey map detailing the sources and sites your customers travel in their journey to buying your product

By Angela Hausman